Privacy Policy
1. Information We Collect
1.1 Account Information
When you create an account, we collect the information you provide, including:
- Display name or username
- Email address
- Account credentials, or the identifier from a third-party sign-in provider if you sign in with one
- Profile preferences such as your chosen language
You can play much of the game without an account. An account is needed to sync progress across devices, appear on leaderboards, and restore purchases.
1.2 Gameplay and Usage Data
We collect information about how you play, such as:
- Puzzles started and completed, and words solved
- Scores, levels, streaks, hints used and achievements
- In-game settings and preferences
- Session duration and interaction logs
1.3 Device Information
We may collect device-related information including:
- Device type and model
- Operating system and app version
- Unique device identifiers and advertising identifiers
- IP address, network information and approximate (country/region-level) location
- Crash logs and diagnostic data
1.4 Purchase Information
Purchases and subscriptions are processed by the Apple App Store or Google Play. We receive a transaction or receipt identifier and the entitlement purchased so we can unlock your content. We never receive or store your card or bank details.
1.5 Cookies and Similar Technologies
On our website and within ad and analytics SDKs in the app, we use cookies, SDK identifiers and similar technologies to:
- Improve app and website performance
- Remember your preferences
- Measure ad delivery and analyze usage trends
Cookies may be session-based or persistent and may include third-party cookies.
2. How We Use Your Information
2.1 Service Provision
We use your information to:
- Create and manage your account
- Deliver puzzles, gameplay features and content
- Save your progress, streaks and achievements and sync them across your devices
- Operate leaderboards and achievements, where you take part
- Process and restore in-app purchases and subscriptions
- Provide customer support and send service-related messages
- Detect cheating, fraud, and abuse
2.2 Advertising and Monetization
Google AdMob
Our app uses Google AdMob to display advertisements, including banner, interstitial and optional rewarded ads. AdMob may collect:
- Device IP address
- Device type
- Approximate location
- Advertising identifiers
This data is used to display relevant or non-personalized ads and to measure ad performance. On iOS, personalized advertising is only used if you allow tracking when prompted by the App Tracking Transparency dialog. You can opt out of personalized ads at any time through your device settings.
Google Privacy Policy: https://policies.google.com/privacy
Ad Preferences: https://adssettings.google.com/
If you purchase an ad-free option, we stop serving ads to your account, and the associated ad SDK data collection ceases for those ad units.
2.3 Analytics and Research
We use analytics tools (such as Google Analytics and Firebase Analytics, including Crashlytics) to:
- Understand how players use the app
- Balance puzzle difficulty and improve features
- Diagnose crashes and performance problems
Collected data may include usage patterns, gameplay events and device information.
3. Legal Basis for Processing (GDPR-Ready)
We process personal data based on:
- Your consent (for example, for personalized advertising)
- Contractual necessity, to provide the Services and your purchases
- Legal obligations
- Legitimate business interests, such as improving the game and preventing fraud
4. Data Sharing and Disclosure
We do not sell your personal data.
We may share data only with:
- Service providers (hosting, analytics, crash reporting, push notifications, customer support)
- Advertising partners (Google AdMob)
- App stores (Apple, Google) for purchase and subscription processing
- Legal authorities, if required by law
If you take part in leaderboards, your display name and score are visible to other players. Choose a display name you are comfortable showing publicly, or opt out of leaderboards in the app's settings.
All third parties are required to process data securely and only for specified purposes.
5. Data Storage and International Transfers
Your data may be stored and processed in India or other countries where our service providers operate (including cloud infrastructure providers).
We ensure appropriate safeguards are in place for cross-border data transfers.
6. Data Retention
We retain personal data only as long as necessary to:
- Provide the Services and preserve your game progress
- Comply with legal, tax and accounting obligations
- Resolve disputes and enforce our agreements
If you request account deletion, your account is deactivated for a 90-day grace period during which logging back in cancels the request. After that period, your account and associated data are permanently deleted or anonymized, except records we are legally required to keep (such as purchase records).
7. Your Rights
7.1 Access and Correction
View and update your personal information through the app's account settings.
7.2 Data Deletion
Request deletion of your account and associated data from within the app, or by emailing support@lipi.game.
7.3 Data Portability
Request a copy of your data in a machine-readable format.
7.4 Withdraw Consent
Withdraw consent for data processing where applicable, including opting out of personalized advertising.
7.5 Object or Restrict
Object to, or ask us to restrict, certain processing based on our legitimate interests.
Requests will be processed in accordance with applicable laws. We will not discriminate against you for exercising these rights.
8. Children's Privacy
Lipi Wordgames is intended for a general audience and is not directed at children under the age of 13.
- We do not knowingly collect personal data from children under 13 (or the applicable age of digital consent in your country).
- If we learn that we have collected such data without appropriate consent, we will delete it promptly.
- If you believe a child has provided us with personal data, contact support@lipi.game and we will act on it.
9. Cookies and Ad Personalization Management
You can manage or disable cookies and ad personalization via:
- Browser settings, for our website
- Device settings, for mobile apps — "Opt out of Ads Personalisation" on Android, or "Allow Apps to Request to Track" on iOS
- Google Ad Settings
Opting out means you will still see ads, but they will be less relevant. Disabling cookies may affect website functionality.
10. Security Measures
We use reasonable and industry-standard safeguards, including:
- Encryption of data in transit and at rest
- Restricted access controls
- Regular security reviews
However, no system is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links and Services
Our Services may contain links to third-party websites, advertisements or services. We are not responsible for their privacy practices. Please review their policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be notified via:
- App notifications
- Website notice
Continued use of the Services after updates constitutes acceptance.
13. Contact Information
For questions, concerns, or requests regarding this Privacy Policy:
Lipi Inc
3rd Floor, BBR Forum, Banjara Hills Road No. 2, Hyderabad, India
Email: support@lipi.game
14. Regional Addendums
India
This Privacy Policy complies with:
- Information Technology Act, 2000
- IT Rules, 2011
- Digital Personal Data Protection Act, 2023
Users may request grievance redressal via support@lipi.game.
European Economic Area and United Kingdom
If you are located in the EEA or the UK, you have the rights described in Section 7 under the GDPR and UK GDPR, including the right to lodge a complaint with your local supervisory authority.
California
If you are a California resident, you have the right to know what personal information we collect, to request its deletion, and to opt out of its sale or sharing. We do not sell personal information.
Requests can be sent to support@lipi.game.
15. Platform Compliance
Android
- In-app purchases comply with Google Play Billing
- Data handling follows Google Play User Data policies and the Data Safety declaration for this app
iOS
- In-app purchases comply with Apple App Store policies
- Data handling follows Apple App Store guidelines and the App Privacy labels for this app
- Tracking, where used, is subject to App Tracking Transparency consent